At TokyoZippo.com, We are committed to providing you products that exceed your expectations. As such, we are proud to offer a guarantee that your products will be correct and in perfect working condition when they arrive. If there appears to be an issue, simply return the merchandise to us for a replacement. Due to the nature of our security products, we are not able to accept returns of products that are not defective or your shipping fees.
Most orders will be processed and packed same day, however it may take up to 5 days to process an order. When your order is processed and packed, you will be updated with a tracking number. In order to provide you with the fastest service possible, orders may be packed after business hours or on weekends.
International Shipping - Priority Mail Your shipping cost will be flat $18 Worldwide. Packages shipped Priority Mail will generally take 7-14 days to reach international destinations. In rare cases, some international packages can take up to 2 weeks to reach the destination. This is entirely dependent on the destination country's customs and postal service, which is something that we have no control over. We ask that our international customers plan ahead as the order will come, it just may take time. Destinations in Canada generally arrive more quickly and take around 7 days.
Although we make every effort to process your order as quickly as possible, we still may take up to 5 days to process your order.
Order are shipped from Korea or Japan. In some rare cases, orders are shipped from Canada.
Orders will generally be shipped to the shipping address. In some cases, it may be necessary to ship to the billing address only. We will notify you of this need prior to shipping. Customers can add shipping addresses to their credit cards either permanently or temporarily by contacting the card issuer. If the package is returned as undeliverable for any reason not limited to invalid address, refusal of delivery, ect, the customer must pay the cost to reship the order. We will be unable to reship the order until package is returned. Also the customer will be required to pay shipping costs for orders returned to us because the package was undeliverable as addressed.
Simply select the PayPal option during checkout. We can only ship to “Confirmed Shipping Addresses” both domestically and internationally on PayPal. Delivery of the package will require a signature.
Bank Wire Transfer
We will ship this product to any address anywhere in the world. Please contact us to discuss this option.